Refund Policy
Returns & Our 90-Night Guarantee
We want you to love your purchase! If you are not completely satisfied with your order, you may request a return within 90 days of receiving your item.
90-Night Guarantee: for products marked with our 90-Night Guarantee on their product page, you may try the product for up to 90 nights. If it’s not working for you, you may return it for a full refund of the purchase price — normal use during the trial period is completely fine.
For all other items, products must be unused, unopened, and in their original packaging to be eligible for return, unless they arrived damaged or defective. For hygiene reasons, personal care items cannot be returned once opened.
Please note:
- To complete your return, we require a receipt or proof of purchase (your order number is enough).
- Do not send your purchase back to the warehouse without contacting us first.
To initiate a return, please email us at info@formosaroots.com with your order number and a brief explanation. We’ll provide return instructions within 2–3 business days.
Refunds
Once your return is received and inspected, we will notify you by email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or payment provider.
Late or missing refunds:
- If you haven’t received a refund yet, please check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at info@formosaroots.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at info@formosaroots.com, and we will guide you through the exchange process.
Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if prepaid by us) will be deducted from your refund.
If the return is due to an error on our part (e.g., wrong or defective item), we will cover the shipping cost.
Damaged or Defective Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. Include photos or videos of the product and packaging, and we will provide a replacement or refund promptly.
Order Cancellation
Orders can only be cancelled within 12 hours of purchase. After that, your order may already be in processing or shipping, and we won’t be able to cancel it.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us at 📧 info@formosaroots.com.