Shipping Info
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Please note that during high-volume periods (e.g. holidays or sales), processing times may take slightly longer.
Shipping Time & Cost
Shipping is free on all orders.
We currently ship to the United States, Canada, the United Kingdom, and Australia. Estimated delivery times after dispatch:
- United States & Canada: 7–14 business days
- United Kingdom: 7–14 business days
- Australia: 7–14 business days
Occasionally, customs clearance or local postal delays may affect the delivery time.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to become available.
If you haven’t received your tracking email within 5 days of purchase, please contact us at info@formosaroots.com with your order number.
Customs, Duties, and Taxes
Your order may be subject to import duties, taxes, and other charges, which are not included in the product price or shipping cost. These charges are the responsibility of the customer. We recommend checking with your local customs office for details before placing an order.
Address Accuracy
Please ensure that your shipping address is entered accurately and completely. We are not responsible for non-delivery due to errors in the address provided.
If you need to modify your address, please contact us within 12 hours of placing your order.
Lost or Delayed Packages
While we do our best to ensure on-time delivery, we cannot be held responsible for delays caused by customs clearance, natural events, or carrier delays. If your package is significantly delayed or lost, please contact us and we’ll assist in resolving the issue.
Returns Due to Delivery Failure
If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal of customs fees, we may deduct the return shipping and handling costs from your refund.
Contact Us
For any shipping-related inquiries, please contact us at info@formosaroots.com. We’re happy to help with tracking updates, delivery issues, or shipping adjustments.